Please note that we do not offer refunds. Returned items may be sent back for exchange or store credit only in original condition with tags attached. Shipping fees are non-refundable. Items marked final sale may not be returned. The store credit process is very simple and we really do go above and beyond for our customers.We are confident you will find something fabulous to purchase with your store credit.

Final Sale: SALE ITEMS & CUSTOM ORDERS may not be returned or exchanged.

RETURNS

Return Instructions

All items must be sent back within 7 days in the original condition, unworn, tags attached and free of smoke smell to receive a store credit or to exchange the items. Customers are responsible for return shipping costs.

1. Please submit your return request email to [email protected] within 7 days of receipt. We like to keep our inventory fresh and fast returns help us to ensure the high quality of our merchandise. If you need more time please contact us at [email protected]. We are always happy to work with our customers and we want you to be happy with your purchase. We will email you a Return Authorization (RA) number prior to returning. ALL RETURNS MUST HAVE A RA NUMBER. Please include your order number with your correspondence, which is listed on your invoice/receipt. Please allow 48 hours for us to get back to you with your RA number.

2. Be sure to include your invoice/order number and send to the address below. We recommend that you purchase tracking and insurance on return packages. We cannot accept responsibility for packages that we do not ship ourselves.

3. We will e-mail you once your return has been processed. Please be sure to check your spam folder for our e-mails confirming your return.

Upon receipt of returned goods Joi Fashionista reserves the right to deny the return if it does not meet the company return policy requirements. The buyer is responsible for all return shipping charges.

RETURN REQUIREMENTS
Returns are accepted on merchandise that is in resellable condition only. We DO NOT accept returns on merchandise that HAS BEEN WORN, DAMAGED, ALTERED OR WASHED. We do not accept items that smell of Febreeze, perfume or any other distinct odor. Please return the item in the same condition we sent it to you, with tags if applicable, in plastic and nicely packaged.